Services

Total Computer Services, Inc. (TCSI) brings two distinct areas of expertise and core competencies to every project.
First, TCSI has a very broad based IT Operations background that ranges from Enterprise Architecture Design to LAN/WAN operations and maintenance to Client/Server migration, upgrade and configuration. 
Secondly, the TCSI staff qualifications include expertise in the area of Project Management and Training.

Technical Support

TCSI has been a professional service provider for over 13 years and has specialized in building customized support services solutions -- meeting a variety of unique needs. Our services are designed to reduce cost of operations, increase customer service and provide a strategic approach to support that will drive the greatest ROI. With service options that cover a broad spectrum -- from entry level packages for start-ups to our comprehensive Service Desk solution -- TCSI has a customized product to fit your service and budget objectives.

Let TCSI help you:

• Build or enhance your technical support service
• Determine the custom support solution for your environment and goals
• Reduce total cost of support while increasing customer service
• Improve your ability to measure and track the success of your services

Computer Operation & Management Support

It is critical that organizations use quality cost-effective Management support services to assist their staff, customers, agents, partners, and consultants. Many organizations do not have the management, personnel, facilities, or capital resources to provide internal help desk services properly. Consequently, providing quality technical support can quickly become a budgeting headache and a business nightmare.
TCSI provides a means to:

• Improve your customer service
• Lower your services support costs
• Improve your business image, and
• Reduce your management headaches

Architecture Design

Windows 2003 / Active Directory

TCSI's consultants have been working with Microsoft networking technologies for almost 20-years. Some of the services provided by Total Computer Services relative to Windows 2003 and Active Directory include:

• Design of a Windows 2003 Active Directory environment
• Providing guidance on how to successfully migrate to Windows 2003 Active Directory (from Windows NT4, Windows 2000, Novell NetWare, and other network operating systems)
• Prototype testing of Windows 2003 features and functionality
• Helping organizations successfully migrate and implement Windows 2003
• Providing recommendations and hands-on assistance at extending Windows to include encrypted file storage (EFS), distributed file management (DFS), encrypted communications transport (IPSec)
• Architecting and implementing Windows environment disaster recovery
• Debugging, problem solving, and supporting Windows problems

Microsoft Exchange

When it comes to understanding Microsoft Exchange, the consultants at Total Computer Services, Inc literally wrote the book on Exchange. TCSI provides assistance to organizations on Exchange including:

• Assisting with the design of an Exchange 2007 environment
• Providing guidance on how to successfully migrate to Exchange 2007 (from Exchange v5.5, Exchange 2000, Exchange 2003, Lotus Notes, GroupWise, POP3, and other messaging systems)
• Prototype testing of Exchange 2007 features and functionality
• Helping organizations successfully migrate and implement Exchange 2007
• Assistance implementing the latest technologies in Exchange 2007 such as Cluster Continuous Replication (CCR), Hub Transport Policies, and the like
• Providing recommendations and hands-on assistance at extending Exchange to include e-mail retention, message archiving, document management, and information collaboration
• Securing Exchange with solutions related to encrypted emails, content filtering, anti-spam / anti-virus scanning, and secure server lockdown
• Architecting and implementing message, server, and environment disaster recovery with Exchange
• Debugging, problem solving, and supporting Exchange problems

Consulting

Total People, Total Jobs, Great Service -- Our innovative recruiting techniques ensure access to top talent in each of our niche divisions. Volt works collaboratively with customers to forecast upcoming staffing needs and implement high-impact sourcing strategies to identify direct-hire and temporary candidates.

To optimize the quality of our candidate sourcing, TCSI focuses on current skill sets, emerging technologies, and next generation trends. Our employment network includes top talent in a wide range of job disciplines and accommodates heavy ramp-up periods requiring a multitude of personnel in a short amount of time.

We help contract professionals find the perfect jobs with the best companies. We are an industry leader in providing the highest quality, most cost-effective contract staffing and placement services in the fields of:

• Information Technology
• Engineering
• Aerospace/Defense
• Federal/State/Local

Click Here for Total Computer Services, Inc. current job listing.

Network Security

Disaster Recovery

The dependency of business processes upon the continuous availability of the technology infrastructure that supports them has never been as critical and far-reaching as it is today. Interrupt the IT infrastructure - especially normal access to data - and you effectively interrupt the business.

Prior to creation of the Disaster recovery plan, TCSI considers the potential impacts of disaster and to understand the underlying risks: these are the foundations upon which sound business continuity plan or disaster recovery plan will be built. Following these activities the disaster recovery plan is constructed - no small task. This itself must then be maintained, tested and audited to ensure that it remains appropriate to the needs of the organization.

TCSI consider all these issues when preparing Business Impact Analysis and risk analysis, as well as determining which tools/services to help create, maintain and audit the DR solution itself. Whether you are entirely new or well establish business continuity and disaster recovery planning, should always be part of you technical support design.

Application/Server Integration

Consolidation thru Virtualization

TCSI's comprehensive approach to Application/Server Consolidation helps you accelerate productivity by delivering customized systems, software and services that ease management concern and lower hardware cost.

TCSI consultants possesses the technical insight and skills required to successfully consolidate your application and servers environment. TCSI start out with a complete assessment of your technical environment and explain the range of technologies that allow you to rein in your hardware and application devices, determine your centralized structure if requested, and ensure fault-tolerance. We also establish suitable performance metric after reducing your CPU and I/O processing head count.

Finally, we develop the process of how to virtualize your system resources so that you can cope with changing business needs without going through another major re-architecture. Virtualization is a big buzz-word in the computer industry, but we will make sure you leave with a crystal clear understanding of what it is and how it might apply to your environment.

TCSI-Process Integration Tool Kit (PIT)

• A Software Toolkit develop for system integration
• Provides a Non-Intrusive, integration of information needed of a given process
• PIT is a tool used to transform/migrate IT Applications to a Service Orientated Architecture without writing code or modifying existing application
• The BUS interface can be tailored to integrate the user processes in a variety of disciplines.
• TCSI uses PIT to transform a Standard Help Desk Workstation into an Advanced Help Desk Workstation by giving the user the power to integrate all the processes involved in problem identification and resolution.
• PIT makes the “To Be” of Business Process Modernization Possible
• Final Stage of an Enterprise Architecture Project